Exchange & Refund Policy
At Lazienda Denim, customer satisfaction is our top priority. We understand that sometimes things don't work out, and we are happy to offer exchanges under certain conditions. Please read through our policy below to ensure a smooth process:
Exchange Policy
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Condition of the Product: We only accept exchanges for products that are in the same condition as when they were delivered. The item must be unused, unworn, and in its original packaging with all tags intact.
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Custom Orders: Please note that custom orders are final and cannot be exchanged or refunded. We recommend double-checking all details before placing a custom order to ensure your satisfaction.
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Sale Items: Products that have been purchased on sale are not eligible for exchange or refund. All sale items are considered final sale.
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Delivery Charges: In the event that an exchange is authorized, the delivery charges for returning the product will be the responsibility of the customer.
Refund Policy
Refunds will only be considered if a product is faulty or damaged upon arrival, and we will assess the issue on a case-by-case basis. If a refund is approved, the original payment method will be refunded, minus any applicable delivery charges.
How to Process an Exchange or Refund
- Contact our customer service team at [email address] within 7 days of receiving your order to initiate the exchange or refund process.
- Provide your order number and details of the issue with the product.
Once your request is processed, we will send you instructions for returning the item.